frequently asked questions

FAQs

Got questions? We got you covered

We’ve gathered the most common questions from our community — from hat fit to shipping and care. Find your answers below, grouped by category for easy browsing.

Product & Fit

Do the hats come in different sizes?

We went with a classic six-panel design because it’s a look that works for just about everyone. It’s a one-size-fits-most fit, but we added a soft, adjustable strap so you can dial it in exactly how you like it. It’s simple, comfortable, and looks great on and off the green.

Is the magnet in the brim visible?

Not at all. We specifically designed it to be completely hidden inside the brim. You get all the convenience of a magnetic ball marker without any extra bulk or visible hardware—it just looks like a clean, classic golf hat until you need it.

What makes Torrin hats different from other brands?

We wanted to bridge the gap between "modern tech" and "classic style."  Our hats are designed to last. The Torrin Signature features a magnet which is totally invisible, keeping that clean, heritage silhouette while still giving you the convenience of a built-in marker.

 

Plus, we do limited-run drops. Unlike the mass-produced hats you find at big-box stores, we treat our releases more like collectibles—once a specific style or marker design is gone, it’s usually gone for good.

Will every hat you make have a magnetic brim?

The Torrin Signature, our flagship design, features a built-in magnet. There will be other hats in our line that offer clips or other features. 

Orders & Shipping

How long will it take to receive my order?

This can vary based on your location, but all orders are shipped within 2-3 business days (excluding weekends and holidays) via UPS Ground. 

Do you ship internationally?

Not right now, but we hope to in the future!

How can I track my order?

You can use your tracking number provided by UPS Ground. If you have any issues, please feel free to reach out to us and we would be happy to help you! 

Returns & Exchanges

What’s your return policy?

Items that are clean and unused are eligible for return and a full refund if returned within 7 days of delivery. For more details, check out our Shipping and Refund Policy page!

Can I exchange my hat for a different one?

Unfortunately, we cannot exchange hats that may have been tried on (for hygeine purposes), but reach out to us and we'll be happy to help you arrange a return. 

What should I do if I receive a defective or incorrect item?

Email us at: team@torringolf.com and we will make it right as fast as we possibly can! We care about your experience and want to ensure that you're satisfied and loving your gear.

Care & Maintenance

How do I clean my Torrin Golf hat?

Since our hats are a performance polyester blend, they’re pretty durable, but we always recommend a gentle hand wash to keep them looking brand new. Just use some cool water and a mild detergent (avoid bleach!), and give it a quick spot clean with a soft cloth or brush.

 

Let it air dry in the shade. Putting it in the dryer can warp the brim or damage the internal magnet, so a slow dry is always the way to go.

Will the magnet rust or lose strength over time?

It shouldn't! Both the inside magnet as well as the ball marker have a rust and tarnish-proof coating to ensure they are durable and long-lasting.

Still Looking for Answers?

Didn’t spot what you were searching for? Our team’s here to help — whether it’s about sizing, shipping, or your next collectible drop.

contact us

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